Frequently Asked Questions
En este apartado podrás encontrar toda la información más relevante sobre nuestros productos, políticas de entrega, envío, devoluciones, etc. Si lo deseas también puedes ponerte en contacto con nuestro personal de atención al cliente. Ellos estarán encantados de ayudarte.
Delivery
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Before paying for your order, you'll receive an estimated delivery time.
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This is a calculation based on the delivery location and average handling time with the manufacturer.
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Remember, this date is an estimate and we will always do our best to meet it.
Delivery time
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You can leave a note in your order with your preferred delivery time, and we'll forward it to the courier company. We'll do our best to deliver it as quickly as possible.
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In all cases, you will receive an email informing you that the order has left our store, with a tracking code.
Samples
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Yes, we offer the possibility of requesting samples of various brands.
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The size and format of each sample varies depending on the brand and collection.
Payment methods
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Secure payment by credit or debit card (Visa, Mastercard, American Express). at checkout.
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With your Paypal account.
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Transfer: Faster,
We'll provide you with our account after purchase. If you send us proof of payment, we don't have to wait to receive the deposit (which can take 2-3 days between banks) and we can expedite shipping your order.
Returns
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The deadline to request a refund is 15 (FIFTEEN) calendar days from the delivery date.
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The customer must carefully inspect the items received and, if desired, inform us of any progress within this period. Items must be returned without signs of use and in their original packaging. In the case of wallpaper, please do not open the seal if you wish to return it.
Contact
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Whenever you need help, we're here to help: you can contact us by phone, WhatsApp, or email. You can also visit us at our store in Puente Genil (Córdoba).
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We help you find what you're looking for, coordinating the items with your decor.